May 18, 2019

CISCO ICM SOFTWARE RELEASE 4.6.2 SCRIPT EDITOR GUIDE PDF

Script Editor Overview. This chapter introduces the Script Editor and describes how to create and install a simple script. It includes: An introduction to routing. Note Though this is a new manual with new information, it was created from chapters 8 through 14 of the GeoTel Intelligent CallRouter System Manager Guide. For general information about the Script Editor, see “Script Editor Overview”. ICM software makes the open script version the current active version.

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Viper SmartKey unlocks cars with hands-free ease, but requires alarm. When a contact arrives with the trunk group and DNIS that correspond to a translation route, the Peripheral Gateway PG is responsible for determining the ultimate target.

During script processing, the actual target is chosen from the set by the preceding node on the script branch, a Select node or Distribute Node.

I am using a TCL script which is, unfortunately, completely different from. My script requirements are very similar and I’d like to use that as a starting point. Dialed number DN A dialed number DN is a string that represents the telephone number dialed by the caller; for example, might be a dialed number.

For example, features such as dial-by-name svript represented as one option using drop-down menus. These high-level steps are the equivalent of a set of steps in the full-featured script editor. Many customers find the standard auto attendant too limited. If any have the predifined scripts in. eelease

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Notify me of new comments via email. You use variables in formulas to select targets and help in call tracking.

If the determined destination for a contact is available but not reachable, Target Requery attempts to find a different valid destination.

Administrative script An administrative script is an object you create through ICM software that performs background processing, such as setting values for variable or collecting data from external databases. Soctware can move a dance floor of sweaty bodies with house music without resorting to the hands-in-the-air syncopated beats that often have wailing house divas behind them.

cisco auto attendant script editor

Uccx auto attendant script – Cisco. Target A target is an entity to which ICM software can route a contact. To find out more, including how to control cookies, see here: You are commenting using your Twitter account. Skill target A skill target is an entity at a peripheral or in the enterprise to which ICM software can route a contact. With Universal Queue, ICM software treats requests from different channels as part of a single queue.

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How to Delete a Script Contents Introduction Document ID: 24820

Routing target A routing target is an entity to which ICM software can route a contact. 4.66.2 A formula consists of one or more expressions that ICM software evaluates to produce a value that it can use for subsequent script processing.

For basic scripts-even to generate a simple script example to be used. If its algorithm is suitable to you, take it, set it up and use. User variables User variables are variables you create to serve as temporary storage for values you can test with an If Node. The routing target receives the contact and processes it accordingly.

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Cisco ICM Software Release Script Editor Guide

Skill group A collection sofware agents at a single contact center who share a common set of competencies. Your email address will not be published. Student 1 and Student 2: After riding Specialized’s Turbo, one Car Tech editor is tempted. Editor Express scripting – Cisco Community. Custom auto-attendant script creation using the Cisco Unity Express script editor Script editor creates custom scripts for handling incoming calls to the automated attendant AA.

Leave a Reply Cancel reply Enter your comment here Service A particular type of processing that the customer requires. For example, a customer may require help installing software, and thus the Technical Support service. Categorization Categorization is the process of classifying a contact based on certain data associated with the contact.

Resources and I’m trying to do a call redirect to an auto attendant on a different phone system in Unity same cluster.